At Chapman House, we respect the privacy of others. This “Privacy Policy” is intended to explain Company’s privacy practices with respect to the chapmanrehab.com website (together with its features and services, the “Site”).
This Privacy Policy is also intended to provide you and any person helping you visit, access, or use the Site (whether as a buyer, seller, visitor, or otherwise) (collectively, “you” or “your”) with an overview of the following:
This Privacy Policy only applies to information collected through the Site.
Company has additional privacy and security policies related to certain of its operations, such as its Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. Copies of Company’s notices of privacy practices related to its healthcare operations are available here: For California;.
Carefully read each and every term and condition of this Privacy Policy in its entirety. By visiting, accessing, or using the Site, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as the Site’s Terms of Use, and your continuing visit, access or use of the Site reaffirms your acceptance and agreement of the foregoing in each instance.
As used herein, the term “personal information” means information that would allow someone to contact you physically or online, including, for example, your name, physical address, telephone number, e-mail address, or social security number; and the term “non-personal information” means any information other than personal information that Company may collect from you.
The Site is a general audience website intended for use by adults. The Site is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone children under thirteen (13) years of age. Company does not collect personal information through the Site from any person it actually knows to be under thirteen (13) years of age. If Company obtains actual knowledge that it has collected personal information through the Site from a person under thirteen (13) years of age, then it will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.
Furthermore, if you are under eighteen (18) years of age, then you (or your parent or legal guardian) may at any time request that Company remove content or information about you that is posted on the Site. Please submit any such request (“Request for Removal of Minor Information”) to any one of the following:
By mail: Chapman House, Attn.: Support, 14512 Carfax Dr. Tustin, CA 92780, with a subject line of “Removal of Minor Information.”
By e-mail: info@chapmanrehab.com, with a subject line of “Removal of Minor Information.”
For each Request for Removal of Minor Information, please state “Removal of Minor Information” in the e-mail or letter subject line, and clearly state the following in the body:
If you send a Request for Removal of Minor Information by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking. Company will not accept any Request for Removal of Minor Information via telephone or facsimile. Company is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled, or incorrectly sent.
Please note that the aforementioned removal does not ensure complete or comprehensive removal of such content or information posted on the Site.
Also, please note that Company is not required to erase or otherwise eliminate, or to enable erasure or elimination of, such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule, or regulation requires Company to maintain the content or information; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished, or reposted by the third party); when Company anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.
The foregoing is a description of Company’s voluntary practices concerning the collection of personal information through the Site from certain minors, and is not intended to be an admission that Company is subject to the Children’s Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.
Company may collect personal and non-personal information about you through the Site.
2.1. Categories of Information Collected Through the Site. The categories of personal and non-personal information collected from you through the Site might include:
2.2. Categories of Other Information Collected From Your Mobile Device. If you use your mobile device to visit, access, or use the subscription or members-only area of the Site, then additional categories of personal and non-personal information collected from you through the Site might include:
Company might collect personal and non-personal information from you when you register with or subscribe to the Site (e.g., by subscribing to Company’s regular or promotional e-mail lists through the Site); complete and submit any online enrollment, pre-enrollment, insurance verification, and/or contact us forms; when you allow the Site to access, upload, download, import, or export content found on, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access, or use the Site) or online accounts with third-party websites, networks, platforms, servers, or applications (e.g., your online social media accounts, your cloud drives and servers, or your mobile device service provider); when you share certain content or communications from the Site with third parties; or whenever Company asks you for such information, such as, for example, when you answer an online survey or questionnaire.
In addition, if you or a third party sends Company a comment, message, or other communication (such as, by way of example only, e-mail, letter, fax, phone call, or voice message) about you and/or your activities on or through the Site, then Company may collect any personal or non-personal information provided therein or therewith.
Finally, Company may use various tracking, data aggregation, and data analysis technologies, including, for example:
By visiting, accessing or using the Site, you acknowledge and agree in each instance that you are giving Company permission to monitor or otherwise track your activities on the Site, and that Company may use the aforementioned and/or other tracking, data aggregation, and data analysis technologies.
Company may use the personal and/or non-personal information it collects from you through the Site in a variety of ways, such as, for example, to:
Company reserves the right to use your personal and non-personal information when:
Company reserves the right to share your personal information with its employees, agents, administrators, and legal advisors; and with those third parties who help manage, administer distribute, and/or operate the Site and/or the Site’s services and/or features (e.g., web hosting companies, website administrators, mobile app distribution platforms, support services companies, payment processing companies, and insurance companies), as needed in order for them to perform such services.
In addition, your name, user name, and/or contact information may be disclosed in Company’s membership directory or elsewhere through the Site, and/or in connection with Company’s display or performance of photographs, images, and/or videos of you on or through the Site.
Company does not limit the ways in which it may use or share non-personal information because non-personal information does not identify you. For example, Company may freely share non-personal information with its affiliates, suppliers, and representatives, as well as with other individuals, businesses, and government entities.
You may choose to share certain information and/or follow other users on the Site. You may choose to share your contact information with other users or provide it publicly.
Company may retain your personal information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes, and/or enforce its agreements; and/or as long as needed to provide you with the features, products, and/or services of the Site.
In connection with any transaction that you conduct through the Site (e.g., subscribing to Company’s regular or promotional e-mail lists, submitting enrollment or pre-enrollment information, submitting insurance verification information, or the purchase or sale of any products on or through the Site), you may be asked to supply certain information relevant to the transaction, including, without limitation, name, your mailing address, your insurance information, date of birth, your credit card number and expiration date, your billing address, your shipping address, your phone number, and/or your e-mail address. By submitting such information, you grant Company without charge the irrevocable, unencumbered, universe-wide, and perpetual right to provide such information to third parties (e.g., insurance companies, payment processing companies) for the purpose of facilitating the transaction.
The Site and/or any communications sent through or as a function of the Site may contain links to third-party websites, networks, platforms, servers, and/or applications. To the fullest extent permitted by law, Company is not responsible for, and you hereby release Company from any and all liability which may arise from, such third party websites, networks, platforms, servers, and applications (including, without limitation, the privacy policies and practices of such third-party websites, networks, platforms, servers, and applications, any information or misinformation found on or through such third-party websites, networks, platforms, servers, and applications, and any acts, errors, and omissions of such third-party such third-party websites, networks, platforms, servers, and applications).
You may have the opportunity to access the Site with or through certain third-party websites, networks, platforms, servers, or applications, which may be subject to separate privacy policies pertaining to those third-party websites, networks, platforms, servers, or applications. Company may also collect information from those third-party websites, networks, platforms, servers, or applications (such as, for example, your name, gender, date of birth, and personal interests, when you “like” or click links provided by or through those third-party websites, networks, platforms, servers, or applications, and other information available through your online account or page with those third-party websites, networks, platforms, servers, or applications). IT IS YOUR RESPONSIBILITY TO CAREFULLY READ, ACCEPT, AND COMPLY WITH THE RELEVANT TERMS OF USE AND PRIVACY POLICIES ASSOCIATED WITH THOSE THIRD-PARTY WEBSITES, NETWORKS, PLATFORMS, SERVERS, AND APPLICATIONS.
Company implements security measures to help protect the personal information it collects through the Site. For example, Company encrypts the transmission of information through the Site by using secure socket layer (SSL) technology.
REGARDLESS OF THE FOREGOING, PLEASE OBSERVE THAT “PERFECT” OR “100%” SECURITY DOES NOT EXIST ON THE INTERNET. THEREFORE, YOUR ACCESS AND USE OF THE SITE, AND YOUR OPENING OF ANY COMMUNICATIONS SENT THROUGH OR AS A FUNCTION OF THE SITE, ARE DONE AT YOUR OWN RISK.
To help maintain the security of your personal information, Company asks that you please notify it immediately of any unauthorized visit, access, or use of the Site.
You may request at any time that Company provide you with an opportunity to review and change your personal information collected through the Site, or to no longer use your personal information to provide you with any products or services. Please submit any such request (“Request Concerning Personal Information”) to any one of the following:
By mail: Attn.: Support, 14512 Carfax Dr. Tustin, CA 92780, with a subject line of “Your Personal Information.”
By e-mail: info@chapmanrehab.com, with a subject line of “Your Personal Information.”
For each Request Concerning Personal Information, please state “Your Personal Information” in the e-mail or letter subject line, and clearly state the following in the body:
If you send a Request Concerning Personal Information by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking. Company will not accept a Request Concerning Personal Information via telephone or facsimile. Company is not responsible for any Request Concerning Personal Information that is incomplete, incorrectly labeled, or incorrectly sent.
You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.
If you are a resident of the State of California and Company has an established business relationship with you, then, pursuant to Section 1798.83 of the California Civil Code, you have the right to request the following at any time: (a) information from Company free of charge regarding the manner in which Company shares certain personal information collected through the Site with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of Company’s sharing of such information with such third parties. Please submit any such request (“California Privacy Rights Request”) to any one of the following:
By mail: Chapman House, Attn.: Support, 14512 Carfax Dr. Tustin, CA 92780, with a subject line of “Your California Privacy Rights.”
By e-mail: info@chapmanrehab.com, with a subject line of “Your California Privacy Rights.”
For each California Privacy Rights Request, please state “Your California Privacy Rights” in the e-mail or letter subject line, and clearly state the following in the body:
If you send a California Privacy Rights Request by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking. Company will not accept a California Privacy Rights Request via telephone or fax; and is not responsible for a California Privacy Rights Request that is incomplete, incorrectly labeled, or incorrectly sent.
You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.
Finally, as explained further above, Company does not authorize third parties to collect your personal information when you use the Site, except as expressly stated in this Privacy Policy. To the fullest extent permitted by law, Company is not responsible for, and you hereby release Company from any and all liability which may arise from, such third parties’ unauthorized collection of your personal information.
Further, Company does not respond to “do not track” (DNT) signals
Company may supplement, amend, or otherwise modify this Privacy Policy at any time without notice to you. Such supplements, amendments, and other modifications will be posted on this or a similar page of the site, and shall be deemed effective as of their stated effective or modification date. It is your responsibility to carefully review this Privacy Policy each time you visit, access, or use the Site.
Again, by visiting, accessing, or using the Site, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as the most-recent version of the Site’s Terms of Use, and your continuing visit, access, or use of the Site reaffirms your acceptance and agreement in each instance.
If any term or condition of this Privacy Policy is deemed invalid or unenforceable by a court of law with binding authority, then the remaining terms and conditions shall not be affected, and the court shall reform the invalidated or unenforceable term or condition to the maximum extent permitted under the law and consistent with the intent of this Privacy Policy.
Please direct any questions you may have about this Privacy Policy to any one of the following:
By mail: Chapman House, Attn.: Support, 14512 Carfax Dr. Tustin, CA 92780, with a subject line of “Privacy Policy.”
By e-mail: info@chapmanrehab.com, with a subject line of “Privacy Policy.”
The foregoing contact information may change from time-to-time by supplementation, amendment, or modification of this Privacy Policy.
For any of the above purposes and in view of Company’s global operations, you agree that Company may transfer some or all of your personal data to countries outside your resident jurisdiction and may process and/or store such information in the United States of America. You agree and recognize that countries outside of your jurisdiction may not have as comprehensive data protection laws as those existing in your resident jurisdiction. For more information please contact us at the information provided in Section 14 above.
Policy: Chapman House Inc. shall remain compliant with all federal HIPAA privacy guidelines.
General Information
Information regarding health care, including payment for health care, is protected by two federal laws: the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), 42 U.S.C. § 1320d et seq., 45 C.F.R. Parts 160 & 164, and the Confidentiality Law, 42 U.S.C. § 290dd-2, 42 C.F.R. Part 2. Under these laws, Chapman House, Inc. Recovery Center (Chapman House, Inc.) may not say to a person outside Chapman House, Inc. that you attend the program, nor may Chapman House, Inc. disclose any information identifying a client as an alcohol or drug abuser, or disclose any other protected information except as permitted by federal law.
Chapman House, Inc. must obtain your written consent before it can disclose information about a client for payment purposes. For example, Chapman House, Inc. must obtain clients' written consent before it can disclose information to their health insurer in order to be paid for services. Generally, a client must also sign a written consent before Chapman House, Inc. can share information for treatment purposes or for health care operations. However, federal law permits Chapman House, Inc. to disclose information without a client’s written permission:
For example, Chapman House, Inc. can disclose information without clients consent to obtain legal or financial services, or to another medical facility to provide health care for a client, as long as there is a qualified service organization / business associate agreement in place.
Before Chapman House, Inc. can use or disclose any information about a clients health in a manner which is not described above, it must first obtain the clients specific written consent allowing it to make the disclosure. Any such written consent may be revoked by the client in writing.
Client Rights
Under HIPAA clients have the right to request restrictions on certain uses and disclosures of their health information. Chapman House, Inc. is not required to agree to any restrictions requested, but if it does agree then it is bound by that agreement and may not use or disclose any information which have restricted except as necessary in a medical emergency.
Clients have the right to request that we communicate with them by alternative means or at an alternative location. Chapman House, Inc. will accommodate such requests that are reasonable and will not request an explanation from them. Under HIPAA clients also have the right to inspect and copy their own health information maintained by Chapman House, Inc., except to the extent that the information contains psychotherapy notes or information compiled for use in a civil, criminal or administrative proceeding or in other limited circumstances.
Under HIPAA clients also have the right, with some exceptions, to amend health care information maintained in Chapman House, Inc.’s records, and to request and receive an accounting of disclosures of client health related information made by Chapman House, Inc. during the six years prior to their request. Clients also have the right to receive a paper copy of this notice.
Chapman House, Inc.’s Duties
Chapman House, Inc. is required by law to maintain the privacy of a client’s health information and to provide them with notice of its legal duties and privacy practices with respect to their health information. Chapman House, Inc. is required by law to abide by the terms of this notice. Chapman House, Inc. reserves the right to change the terms of this notice and to make new notice provisions effective for all protected health information it maintains. Clients will be notified in writing of any such changes.
Complaints and Reporting Violations
Clients may complain to Chapman House, Inc. and the Secretary of the United States Department of Health and Human Services if they believe that their privacy rights have been violated under HIPAA. Client will not be retaliated against for filing such a complaint.
Violation of the Confidentiality Law by a program is a crime. Suspected violations of the Confidentiality Law may be reported to the United States Attorney in the district where the violation occurs.
Contact
For further information, contact Brian Burgess at Chapman House, Inc.
Effective Date
March 1, 2008.
This Privacy Policy was last modified on July 8, 2021.
Chapman House Inc. is a California residential substance abuse treatment facility, certified by the State Department of Health Care Services.
Link to DHCS website for licensing information.
